Privacy policy

This policy explains what personal data we collect when you visit this website or buy Monocle Vision, why, and what rights you have. It also explains what happens to the data inside the product.

Who we are

Monocle Vision is made and sold by YELLOW OAK (INNOVATION, TECHNOLOGY, ENGINEERING) LIMITED, a company registered in England and Wales with company number 12406493. Registered office: 565 Green Lanes, London, N8 0RL, United Kingdom. We are the controller of the personal data described in the next two sections. Contact: hello@monoclevision.com.

What we collect

• When you visit this website: our hosting provider processes technical data such as your IP address, browser type and the pages you request, to deliver the site and protect it from abuse. We do not use analytics or advertising trackers.
• When you email us or use the contact form: your name, email address, the store and country if you give them, and the content of your message. The form uses Cloudflare Turnstile to tell people from automated programs. Turnstile checks technical signals from your browser and does not show you advertising.
• When you buy: your name, email address, billing and delivery address, company name, VAT or tax number if you give it, and details of your order and payment. Stripe processes your card details. We never see or store your full card number.
• When you ask for support: the information you send us about your device, such as log files or screenshots.

Why we use it and our legal basis

• To deliver your order, take payment and give you support. Legal basis: performance of our contract with you.
• To keep accounting and tax records. Legal basis: legal obligation.
• To answer your questions and keep the website secure. Legal basis: our legitimate interests, which we balance against your rights.
• To send you product news, only if you agree. You can unsubscribe at any time. Legal basis: consent.

Cookies

This website does not set cookies and does not use local storage. When you open a Stripe checkout page, Stripe may use its own cookies to process the payment safely and prevent fraud, under the Stripe privacy policy.

Data inside the product

A Monocle Vision device stores customer records, photos and measurements on the device in the store. The store that owns the device is the controller of that data. We do not receive it and cannot read it, unless the store sends us a part of it for support.

Two features send data to other companies when the store turns them on:

• Voice assistant: sound from the microphone and images from the camera go to the Google Gemini Live service, under the store's own Google account, while the assistant is in use.
• Virtual Try-On: the camera image is used by the portal of the store's frame supplier, under the store's own account with that supplier.

If you are a customer of a store that uses Monocle Vision and you have a question about your data, please ask the store.

Who we share it with

We do not sell personal data. We share it only with service providers who help us run the business, under contracts that protect it:

• Cloudflare: website hosting, security and email forwarding.
• Stripe: payments and invoices.
• Our email provider: to receive and answer your emails.
• Delivery companies: your name, address and phone number, to deliver a kit.
• Our accountants and the tax authorities, where the law requires it.

Some of these providers process data outside the UK and the European Economic Area. Where they do, the transfer is protected by an adequacy decision or by standard contractual clauses.

How long we keep it

• Order and invoice records: 6 years after the end of the financial year, as UK tax law requires.
• Emails and support messages: up to 3 years after our last contact.

Your rights

You can ask us for a copy of your personal data, ask us to correct or delete it, ask us to limit how we use it, object to our use of it, and ask for it in a portable format. Where we rely on consent, you can withdraw it at any time. Email hello@monoclevision.com. We answer within one month.

You can also complain to the UK Information Commissioner's Office at ico.org.uk, or to the data protection authority in your country.

Changes

If we change this policy, we publish the new version on this page with a new date.