Refund and returns policy

This policy explains when you can get your money back, how to return a kit, and what the hardware warranty covers.

14-day money-back guarantee

You can ask for a full refund of the software price within 14 days of delivery, for any reason.

• Email hello@monoclevision.com from the address you used at checkout, or tell us that address in your message.
• Stop using the software and delete your copies. The licence ends when we make the refund.
• We refund the card or payment method you used. Your bank usually shows the refund within 5 to 10 business days.

Returning a kit

You can return a kit within 14 days of delivery.

• Email us first. We send you the return address.
• Send the mainboard back undamaged, in its original packaging. You pay the return postage.
• When we receive it, we refund the price you paid for the kit. We do not refund customs charges.

After 14 days

After 14 days we do not refund an order, because the licence has no end date and stays yours. If the software has a fault, we fix it under your support period.

Hardware warranty

The mainboard in the kit has a 12-month warranty from the date of delivery. If it fails in normal use, we repair or replace it. The warranty does not cover damage from liquid, wrong power supplies, physical damage or changes to the board. Screens, cameras and other parts you bought elsewhere are covered by their own sellers.

If something goes wrong

If we charged you by mistake or charged you twice, contact us and we will correct it. Please contact us before you ask your bank for a chargeback. We usually solve billing problems within one business day.

This policy does not affect any rights that the law gives you and that cannot be removed by agreement.

Contact

Email hello@monoclevision.com.